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SHIPPING POLICY

 

Our arrangements or gift baskets are shipped directly from us Only in the Miami Dade and Broward Area.

Every effort will be made to maintain size, shape, and overall an arrangement. Our goal is your complete satisfaction with our product.

 

Due to the limited availability of the designer, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available

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 If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

REFUND - RETURN POLICY

If you are not satisfied with any arrangement or gift basket from Ambar Flower Gift & Shop, please let us know within 48 hours. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement at that time. If this is not an acceptable solution, we will provide a full refund under the terms below. 

If you would like to return a product for a refund, please call us within 48 hours at 305-968-9909; or email our order dept at ambarflowergiftshop@outlook.com. We will pick up the arrangement and issue a 100% refund once it is received back in the shop. Refunds are issued on the next business day. Flowers or gift baskets must be returned in the same state as received; with all products intact and in the same container or basket

CANCELLATION POLICY 

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

BILLING INQUIRIES

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You may either call, email and ask for additional information about your credit /debit or house charges. We will be happy to send additional information either directly on the phone, fax, postal mail, or email. Be aware that if we get a call that has the credit charge information in hand (i.e. Date, Amount, and CC number) we will reveal the information about the order

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